Reference

Open the Privacy Policy Before You Register

We keep this page short on purpose: read it once and you will know exactly where your bKash, Nagad or Rocket details sit once your account is open.

Mobile number signupCookie control on your deviceCopy request from the help tabWallet details kept apart
bajee19 Open the Privacy Policy Before You Register
REACHING ACCOUNT HELP

Get Privacy Help Through Real Channels

We run privacy requests through the same support desk that handles your wallet questions, so you don't have to guess which team to write to. Whether you're signing in from Dhaka or somewhere else, message us from the in-account help tab and quote the mobile number on the account — that is how we match a request to a record. If you can't sign in, the contact address on this page works just as well.

Team online

In-Account Help Tab

Sign in, open the help tab and send your request with the mobile number on the account. This is the quickest path because we can verify you from the session itself.

Privacy Mailbox

Locked out of the account? Write to our privacy address from the email you registered with and describe the data you want changed, corrected or removed.

Request Follow-Up

We confirm receipt, then reply once the check is done. Keep the reference we give you, because quoting it keeps the thread on one record instead of starting over.

HOW REQUESTS MOVE

See How Data Requests Are Handled

Verification comes before any change. Before we send a copy of your record or edit a saved wallet number, we confirm the request came from the account holder — an OTP to the registered mobile, then a check of recent sign-in devices. Wallet data sits apart from lobby activity, so your bKash, Nagad and Rocket references are not displayed in the same place as game history. When a deletion request arrives, we remove what we can and tell you plainly what has to stay for accounting.

Two-Step Verification

An OTP to your registered number comes first every time. We will not release a copy of your record or change a wallet link on a chat request alone.

Cookie And Device Logs

Session and preference cookies are visible in your browser, and you can clear them yourself. Blocking the sign-in cookie simply signs you out between pages.

Retention Windows

Transaction references sit with accounting records for the period local rules require. Lobby activity and marketing choices drop away sooner, and you can switch marketing off from the account.

Change And Deletion Requests

Ask for a correction, a copy or a removal from the help tab. We tell you what was actioned and what must stay on file, with the reason in plain words.

Questions About Your Data

Most of what people ask about this policy comes down to three things: what we hold, who sees it and how to get it changed. The answers below cover those, plus cookies and retention, in the same plain wording we use everywhere else on the site. If your case is not here, the help tab reaches a person rather than a script.

The mobile number you register, the wallet number you link, sign-in times and the device you use. We never ask for your bKash, Nagad or Rocket PIN, and no one here will request it by call.

Yes. Request it from the help tab once you are signed in, or from the email on the account if you cannot get in. We send the copy after an OTP check.

Only where a lawful request from an authority with proper jurisdiction covers it, and we log each disclosure. Payment references go to the wallet provider only to confirm a transfer you started.

One keeps you signed in and remembers your language; blocking it logs you out between pages. The other measures which rooms get opened, and you can clear it any time.

As long as accounting rules in the region you register from require them. Lobby activity and marketing preferences go sooner, and you can switch marketing off from your account whenever you like.

Send a removal request through the help tab. We delete what we can and tell you plainly what has to stay on file for accounting, plus how long that period runs.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.